Welcome to Krystel Medispa! These Terms of Service (“Terms”, “Agreement”) govern your access to and use of our website, services, promotions, and SMS/text messaging communications (collectively, the “Services”). By visiting our website, using our services, or opting into our messaging, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not use our services.

Company Overview

Krystel Medispa (“Krystel”, “we”, “us”, or “our”) is a medical spa providing non-invasive aesthetic treatments, skincare services, and cosmetic consultations to clients. Our services are available online, in-person at our clinic, and via SMS-based communications.

Eligibility

You must be at least 18 years old to use our services. By accessing our services, you represent and warrant that:

You are of legal age in your jurisdiction. You will provide accurate and truthful information. You will comply with all local, state, and federal laws and regulations.

Appointment Booking & Cancellations

Clients may book appointments via our website, over the phone, in person, or through our SMS system.

Appointments are subject to availability. Cancellations must be made at least 24 hours in advance. No-shows or late cancellations may be subject to a cancellation fee.

Krystel reserves the right to cancel or reschedule appointments at our discretion, with or without notice.

Medical Disclaimer

Krystel does not provide medical diagnoses or treatments intended to replace professional medical advice. Our services are elective cosmetic procedures. All clients are required to complete a consultation and acknowledge that results may vary by individual.

Always consult your primary healthcare provider before starting any new aesthetic treatment.

Refund Policy

All sales of treatments, services, packages, promotional offers, gift cards, memberships, or any other purchases made at Krystel Medispa are strictly non-refundable. By completing a purchase, clients acknowledge and accept that no refunds will be issued for any reason, including but not limited to changes in personal circumstances, scheduling conflicts, dissatisfaction with results, or failure to complete a package or series of treatments.

Exceptions to this policy will only be considered in cases where a written agreement has been made and signed by an authorized representative of Krystel Medispa. In the absence of such written documentation, all sales are considered final and non-reversible. Clients are encouraged to consult with our team prior to purchasing to ensure they fully understand the nature of the treatments and the commitment involved.

SMS/Text Messaging Terms

By opting into our SMS/text messaging service, you agree to receive messages from Krystel related to:

Appointment reminders
Promotional offers
Service updates
Event invitations

Consent to Texts

You will only receive SMS communications if you have voluntarily opted in via online forms, in-person consent, or by texting a keyword to a dedicated number.

Opt-Out

You may opt out at any time by replying

STOP to any message. To receive help, reply HELP or contact us at the number below.

Message Frequency & Charges

Message frequency will vary. Standard message and data rates may apply. Your consent is not a condition of purchase.

User Conduct

By using our services, you agree that you will not:

Use our website or services for illegal or unauthorized purposes.
Attempt to interfere with our networks or services.
Misrepresent your identity or health history.
Harass, threaten, or abuse any staff member or service provider.

We reserve the right to terminate or restrict your access to our services if you violate these Terms.

Promotions and Offers

From time to time, Krystel may run limited-time offers, promotional discounts, loyalty programs, or referral bonuses. These are subject to change or cancellation at any time. Terms specific to each offer will be provided at the time of the promotion.

Intellectual Property

All content on our website, marketing materials, and communications, including images, videos, text, logos, and designs, is the property of Krystel or its licensors and is protected by copyright and trademark laws. You may not use, copy, or reproduce this content without our express written permission.

Limitation of Liability

To the fullest extent permitted by law, Krystel shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our services, including but not limited to lost profits, personal injury, or adverse treatment outcomes.

Indemnification

You agree to indemnify and hold harmless Krystel, its staff, and affiliates from any claims, losses, damages, liabilities, or expenses arising out of your use or misuse of our services, breach of these Terms, or violation of applicable laws.

Privacy Policy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information, including SMS consent and data retention practices.

Termination

We reserve the right to terminate or suspend your access to our services at any time, for any reason, including but not limited to breach of these Terms or misuse of our systems.

Governing Law & Dispute Resolution

These Terms are governed by the laws of the Province of New Brunswick, Canada. Any disputes arising from or related to these Terms will be resolved through binding arbitration or small claims court in the jurisdiction of Krystel's principal place of business.

Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on our website with the updated Effective Date. Your continued use of our services constitutes acceptance of the revised Terms.

Contact Information

If you have questions about these Terms of Service or need assistance, you can contact us at:

Krystel Medispa

185 Acadie Ave Suite 103, Dieppe, NB, E1A 1G6

Phone: (506) 777 - 2888

Email: [email protected]

Website: Www.KrystelMedispa.ca